Contact Center Outsourcing

We draw on state-of-the-art technology optimized to meet the needs of each campaign and project. Our Multi- lingual Call Centers operate from Islamabad, Lahore and Karachi, 24 hours a day, seven days a week throughout the year. In partnership with Ufone, you can optimize your customer relationship across multiple touch points, helping you strengthen brand loyalty, improve efficiencies, and increase the value of each customer contact.

Inbound

Offering our clients exceptional services, our inbound call center can manage large volumes of calls from those who are seeking technical support to answer queries, resolve issues, or handle any other customer service concerns. We enable our clients with exceptional customer experience management capabilities, using our state- of-the-art inbound telephony functions, such as: (Continue with existing infographics)

Complex IVR Systems

Automatic CRM

Skill-based Routing

Roster Management
System

Agent Management Tools

Business Intelligence
Analytics

Outbound

We have a state-of-the-art Contact Center Setup for Outbound Calls, with installed CISCO UCCH to serve our customer base. Our outbound calling technology allows for the automation of many activities, including dialing, answering machine/no answer detection, and call routing to agents only when there is a customer on the other side of the line.

This segment usually performs activities such as Telemarketing, Collections and Information Campaigns, as well as Proactive Customer Service activities through which contact is first made by the company rather than the customer. Our other solutions include: